Shipping, Returns, and Refunds
THANK YOU FOR SHOPPING WITH I.D. LUXURY HAIR
WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION.
Processing takes 3-5 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.)
Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location.
International Shipping is 7-10 Business days depending on your location.
All Packages Delivery is with the USPS. Business days are Monday-Friday
After receiving a tracking email, Shipping Activity will become available after 24hrs. Please track your package at www.USPS.com. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service.
To insure a quick delivery all orders are processed daily, so orders cannot to be altered or changed once your payment is complete.
NO REFUNDS OR EXCHANGES ARE ACCEPTED AT THIS TIME & CANCELLATIONS MUST BE MADE WITHIN 24 HRS OF PLACING ORDER